Thank You Mr. George Lewis from Food Lion

I hope I am spelling your last name correctly. Mr. Lewis called me yesterday and gave me a heartfelt apology for the way I was treated in the store. He wanted to know if there was anything he could do and I told him "you just did what your Assistant Manager was unable to do, give me an apology."

Seriously that is all I wanted was an apology. I have worked since I was 15 - my first job was for my parents in their deli. Customer service was always stressed. Even though you are a 15 year old smart ass you do not talk to customers in that way. And believe me some of those customers would tug at your last nerve. The only place of employment where CS was not an issue was for MetLife approving Blue Cross medical claims, I guess that is because the co. wanted you to save them money.

So I was very glad to receive his call, his apology and his statement that these things do NOT go on in my store and I WILL be taking care of this. He then made sure he had the right people who were involved.

Maybe there is hope